Contact Centre Advisor

Job description

About

Industry: Infrastructure

Location: Newport, Isle of Wight

Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota

Days: 4 on/4 off, on a rota basis

Duration: Temp to Perm for the right candidate

Duties:

Responding to customer calls within set timescales, complaint handling, providing and processing information.

Maintaining in house, complex computerised systems (training given)

Adherence to standards.

Compiling accurate messages and producing reports.

Liaison with internal departments and external agencies, contractors and the public.