ESS7148N - Sales and Service Administrator

Job description

About

LOCATION: Nailsworth

HOURS: 09.00 – 17.30 Monday and Tuesday

START DATE: Immediate

PAY: £14.00ph - £15.50ph

6-Month contract – Possible permanent

INDHS

Nailsworth Office: 01453 832468

E: liam.edwards@ess-emp.co.uk

www.ess-emp.co.uk

Job: Sales and Service Administrator

The post holder will support daily sales and product service administration contributing to accurate works orders and sales orders. Handling clear customer communication. The role focuses on coordinating and administering Service and Sales activities to support commercial teams and ensure consistent, high-quality customer experience. Working across departments, the post holder primarily supports product service processes and acts as secondary support for the sales team, as needed, with regular customer and partner communication.

Key Areas of Responsibility

Local Service and Sales Administration Support:

The post holder will support daily product service and sales teams, contributing to accurate sales and work order processes, supported with clear customer communication. They will:

▪ Maintain and update CRM (Salesforce) records relating to their own work activity, supporting overall data accuracy and flagging issues to service and sales managers where required.

▪ Process direct sales and work orders and handle associated enquiries.

▪ Process regular inter-company administration.

▪ Support the sales and service processes from order entry through to delivery, ensuring commitments are met and customer expectations are managed.

▪ Administer and support customer credit facilities and pre-payments in coordination with Finance.

▪ Monitor automated service partner systems, flagging issues or exceptions where required.

▪ Creating and updating reports and process documentation

As a key point of contact for partners and customers, the post holder will:

▪ Respond to daily enquiries including: sourcing semi-technical product information, product availability and lead time requests.

▪ Communicate clearly and accurately, in line with company standards.

▪ Build positive and professional working relationships with sales and service partners and customers.

▪ Record customer interactions and order-related information in the CRM system to support transparency across teams.

To support effective internal collaboration, the post holder will:

▪ Handle incoming sales, product service and warranty enquiries, coordinating with Product Service, Finance and Logistics where appropriate.

▪ Maintain a working understanding of the product portfolio to support effective communication.

To support a reliable customer delivery experience, the post holder will:

▪ Track dispatch and delivery against agreed timelines.

▪ Book and organise logistics if required

▪ Liaise with customers on delivery status or changes.

Office Administration and Reception Support

The post holder will provide day-to-day office and reception support and will:

▪ Be available to answer incoming calls when required

▪ Answer front door if needed

Key Job Characteristics

We are seeking a highly organised and customer-focused individual who is comfortable working in a coordination and support role. The ideal candidate will:

▪ Demonstrate strong attention to detail and a structured approach to work.

▪ Communicate clearly and professionally with internal teams and external partners.

▪ Work well within a collaborative team environment while remaining effective when working independently.

▪ Represent the company positively and professionally at all times.

▪ Skills, Experience and Qualifications

▪ Strong customer service and communication skills.

▪ Proven organisational and administrative experience, ideally within a sales, or service support environment.

▪ Experience using CRM and order management systems, with Salesforce experience advantageous.

▪ Willingness and ability to build product knowledge to support customer and partner communication.

▪ A practical, proactive learning mindset.

▪ Good numeracy and literacy skills, with the ability to produce accurate documentation and correspondence.

▪ Confidence making day-to-day decisions within defined processes and guidance.

▪ Experience supporting cross-functional teams.

In Return

We offer a business-critical support role within a collaborative, creative and welcoming environment. Ongoing development will be encouraged, supporting the post holder to build confidence, capability and experience while contributing to the success of the UK & Ireland business

For further information on the role, or a general chat about other opportunities, please call 01453 832468 and ask for Liam Edwards. Alternatively, please email your CV to liam.edwards@ess-emp.co.uk