Job description

About

21 hours per week

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another:

We Put Customers First in everything we do.

We will Always Be Curious about how we can do better.

We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Home Ownership Advisor to join our Home Ownership team.

What you’ll achieve in the role:

The Home Ownership Advisor plays a vital part in maintaining and enhancing Raven’s homeownership management services to current and prospective homeowners through ensuring customers receive an exceptional service that meets all regulatory and statutory requirements.

Key responsibilities include:

Acting as the primary point of contact for homeowner inquiries, providing timely, clear, and accurate advice on a wide range of home ownership matters.

Overseeing the day-to-day management of Right to Buy and Right to Acquire applications, staircasing and lease extensions, and coordination of all related statutory and regulatory processes.

Prepare and manage service charges, including accurate calculation, invoicing, and administration to statutory deadlines.

Identifying, monitoring, and recovering arrears of rent and service charges, offering tailored advice and flexible payment solutions to support homeowners in financial difficulty.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

Strong understanding of lease agreements, including terms, interpretation, and legal/regulatory responsibilities.

Knowledge of homeownership processes such as Right to Buy (RTB), Right to Acquire (RTA), Staircasing, and property possession.

Understanding of service charges and how they are applied, calculated, and communicated to homeowners.

Excellent communication and strong numeracy skills, with a customer-focused approach that supports inclusion and enhances the homeowner experience.

DBS clearance will be required for this role.

Vacancy Close Date: 12/03/2025

What Raven will offer in return:

What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries

Fantastic work/life balance with flexible working and generous leave entitlement

Strong focus on learning and development, with opportunities to grow your skills and career

Enhanced maternity, paternity, and adoption pay

Funded health cash plan

Extensive wellbeing support

Voucher-based recognition scheme

Retail discounts

Raven is focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk****, or phone us on 0300 123 3399. ****

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.