Administration Officer

Job description

About

ADMINISTRATION OFFICER (AO x1)

Location: Carlisle, Cumbria (Eden Bridge House, CA3 8DX)

Looking for a role where you can make a real difference-while being part of a friendly, supportive team? Our Client is hiring an

Administration Officer to provide excellent customer service, keep records spot-on, and help keep delivery moving in a fast-paced, varied environment. Hybrid working is available after training, so you'll get the balance that helps you thrive.

What you'll be doing:

* Provide confident, customer-facing support by

phone and email, answering enquiries within agreed timeframes

* Resolve stakeholder queries and follow up matters that can't be fixed immediately

* Keep

accurate records and maintain up-to-date information across relevant systems

* Support core delivery by working collaboratively with

remote teams across Great Britain

* Input and update information using IT systems, ensuring data is handled correctly

* Take responsibility for a set of administrative procedures-completing actions within required timescales

* Support the wider team with practical admin duties such as

meeting organisation, note-taking, updating distribution lists, training course coordination, and mailbox monitoring

* Review day-to-day processes and

identify efficiencies to improve how the team works

* Spot issues that could affect delivery and

escalate to your Line Manager when needed

* Adapt quickly to changing priorities-bringing energy and commitment to take on additional tasks

What you'll bring:

* A dedication to providing

excellent customer service, with clear, friendly communication

* Confidence speaking with people on the

telephone and responding via

email

* Strong organisational skills and the ability to manage your own time and workload effectively

* Competency with a computer and main software packages

* Flexibility and a positive approach when the day changes-comfortable turning your hand to different tasks

* The ability to work accurately, keep information up to date, and ensure records are maintained

Additional information:

*

Working pattern: 37 hours per week, Monday-Friday (9:00-17:00)

*

Hybrid: 60% office-based after training period. Will be required to attend office full time for the first few weeks

*

Pay rate: £13.47 per hour

*

Assignment: Until

07/01/27 with

possibility of extension

* You'll receive

full training and ongoing support

If you enjoy helping people, keeping things organised, and working in a team that moves fast, we'd love to hear from you. Apply now and take the next step with

our Client in Carlisle.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.