Admin Officer - Prestatyn, Wales

Job description

About

Administrative Officer - Prestatyn Justice Centre

Location: Prestatyn, LL19 7TE

Working Days / Hours: Monday to Friday 37 Hours

Working Pattern: Full time in office

Pay Rate: £12.86ph

Level of Clearance Required: Basic DBS

Are you organised, confident with people, and comfortable keeping information moving accurately? Our Client is hiring for a reputed candidate to join the team at HMCTS - Prestatyn Justice Centre, supporting the effective running of Courts and Tribunals through a wide range of administrative and front-of-house services.

What you'll be doing:

* Preparing papers, files, and documents for hearings, meetings and court/tribunal activity

* Maintaining and updating records on an in-house computer system, including data input

* Managing post opening and dispatch, and carrying out general photocopying and filing

* Booking and preparing meeting rooms, agendas, joining instructions and handouts

* Supporting listing/rota activity and ensuring the right papers and materials are available and up to date

* Assisting court users with face-to-face, written and telephone enquiries, delivering a "right first time" service

* Contacting relevant parties, scheduling and serving documents, and executing a range of administrative actions (including handling fines/fees)

* Checking and verifying documents, accounts, claims and returns against criteria and quality standards

* Contributing to continuous improvement and problem-solving by following guidelines and processes

What you'll bring:

* Strong customer service values-helpful, polite, prompt and accurate

* Excellent administrative capability with careful attention to detail

* Confidence using computers for day-to-day tasks and maintaining accurate records

* Ability to work to workload targets, balancing throughput and accuracy

* A team mindset-working with regular management support and escalating complex issues appropriately

* Flexibility to support ad hoc needs across local offices when required

Additional information:

* You may have regular contact with court/tribunal users, including members of the Judiciary and legal professionals

* The role supports continuous improvement within set systems and processes, with opportunities to exercise initiative in the right areas

If you're looking for a role where your organisation and customer focus genuinely help the system run smoothly, we'd love to hear from you-apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.