Workspace FOH Coordinator

Job description

About

Workspace FOH Coordinator

Location: Manchester, M2 5LE

Hours of work: 45

Contract Type: Permanent

We are seeking an engaging and proactive Workspace FOH Coordinator to act as the primary point of contact for our workspace community.

Job Description

As the 'face' of the building, you will play a key role in delivering an exceptional member experience, supporting day-to-day operations, and helping to build a collaborative, welcoming environment for entrepreneurs and businesses.

​Working closely with the Management Team and Head of Operations, you will support community engagement, building operations, events delivery, and the promotion of our service offerings.

Key Responsibilities

Act as the main point of contact for members, visitors, and guests.

Deliver a professional front-of-house experience, including check-ins and tours.

Support day-to-day building operations and liaise with facilities and maintenance teams.

Assist with member onboarding, offboarding, and general enquiries.

Support community engagement activities and on-site events.

Maintain meeting rooms, shared spaces, and presentation standards.

Manage access control, mail handling, and visitor processes where required.

Promote events and communications through internal systems.

Ensure Health & Safety, fire procedures, and compliance standards are followed.

Professional and Personal Competencies/Qualifications

Friendly, confident, and naturally community-focused.

Previous experience in a similar role, hospitality or co-working environment.

An interest in cybersecurity would be helpful.

Highly organised with strong multitasking skills and attention to detail.

Able to work independently and manage multiple priorities.

Professional, accountable, and socially confident.

Competent with Microsoft Office and basic systems.

If you thrive in a people-focused environment, enjoy building strong communities, and want to play a key role in creating an exceptional member experience - then apply now.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com