SRU AO

Job description

About

Admin Officer

Location: Liverpool, the Capital Building

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: Hybrid 60% in office, 40% remote after 2 weeks training in office

Pay Rate: £16.01 per hour

If you're organised, confident with IT, and motivated by delivering accurate customer support, this is a great opportunity to join our Client in a hybrid based role in

Liverpool. You'll be trained on case management, support appeals, and complete security checks on on individuals of interest.

What you'll be doing:

• Case Management: Create and reject cases in SRU systems, track files and post, and digitalise physical files.
• Appeals Support: Prepare documents for appeals and review determinations to update control sheets.
• Security & Compliance: Complete security checks on individuals of interest and manage data sharing with other government departments.
• Operational Support: Cancel Biometric Residence Permits (BRPs), manage inboxes for multiple workstreams, and release documents enabling deprivation of citizenship.
• Post-Decision Work: Prepare for post-decision casework and handle ad-hoc tasks supporting the unit.

What you'll bring:

Experience using IT systems confidently

* Strong administrative capability and a good working knowledge of Microsoft Office (including good document-handling and accuracy)

* Clear communication skills, both oral and written

* The ability to learn and follow guidance carefully, including working within security and best-practice expectations

Additional information:

* Training: 2-3 weeks on site then ongoing buddy support for a number of weeks until comfortable with work individually

* After training: 60% office attendance and 40% remote working each week

* Assignment length: 12 months

* Start date: ASAP

If you're successful in your application an

SC clearance will be required as part of the on-boarding checks with Brook Street.

Ready to apply? If you can bring accuracy, professionalism, and a customer-first approach, we'd love to hear from you-apply now to be considered for this Admin Officer opportunity in Liverpool

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.