Registry Officer (Student Lifecycle)

Job description

About

At Cardiff Met, we're committed to delivering an outstanding student experience through excellent service, effective administration and high-quality data. Registry Services sits at the heart of the University, supporting students throughout their entire journey, from enrolment through to graduation, while ensuring the integrity of the records, processes and systems that underpin the University's operation.

As a Registry Officer (Student Lifecycle), you'll join a collaborative and customer-focused team providing administrative support across a broad range of Registry activities. This role has been established to provide additional operational capacity during a significant period of organisational and digital transformation, helping to ensure excellent service delivery while supporting wider improvement initiatives across the University.

You'll work across a variety of student administration processes, maintaining accurate records, supporting key operational activities and assisting colleagues and students throughout the student lifecycle. Your work will contribute directly to the delivery of efficient, compliant and student-centred services.

You'll play a key role by:

Supporting a wide range of student lifecycle activities, including enrolment, student records management, assessment administration, academic outcomes and graduation processes.

Maintaining accurate student, curriculum and operational records across University systems, ensuring high standards of data quality and regulatory compliance.

Producing, verifying and issuing official student documentation, including transcripts, certificates and digital credentials.

Responding to enquiries from students, staff and external stakeholders, providing accurate advice and excellent customer service.

Providing administrative support to committees, projects, meetings and operational activities, helping to ensure effective governance and service delivery.

Contributing to process improvements and new ways of working that enhance efficiency, service quality and the student experience.