ESS7109N - Service and Training Co-ordinator

Job description

About

LOCATION: Dursley, Gloucestershire

HOURS: 38.25 hours per week

START DATE: Immediate

SALARY: £30,000pa

PERMANENT JOB

INDHS

Nailsworth Office: 01453 832468

E: liam.edwards@ess-emp.co.uk

www.ess-emp.co.uk

Vacancy - Service and Training Co-ordinator

Job Purpose

The Service & Training Coordinator will be required to work in a fast-paced environment. This will include working within a team ensuring all tasks are completed with accuracy and efficiency to help run the business as smoothly as possible. They will be a valuable member of the team and play an important role in delivering a high standard of customer service.

Due to the nature of the business you will do hours based on April – October (Summer) 40 hrs (9am-5.30pm) 30 min lunch and Winter (October – March) 36.5 hrs (Mon-Thurs 9am-5pm and Fri 9am-4pm) 30 min lunch.

Key Responsibilities:

Duties will include but not limited to the following –

• Manage administration of the sales of machines which includes processing order on system.

• Manage the diary for the installation and training of the machines.

• Manage and arrange delivery of machines.

• Follow up and arrange annual machine services.

• Liaise with customers and sales team.

• Filing of City & Guilds paperwork

• Administrative duties such as emailing, photocopying, binding, scanning, laminating etc. and distributing as required.

• Handle sensitive information in a confidential manner.

• Attend training, workshops and meetings when requested.

Additional

• Assist with any special assignments / projects as requested, ensuring confidentiality at all times.

Experience and Skills

Work Experience

• Office based experience in a busy, dynamic environment

• Working in a team

Knowledge and Skills

• Strong customer service skills, pleasant, helpful manner as minimum

• Strong verbal and written communication skills

• Good level of numeracy / literacy

• Experience of dealing with multiple calls

• Strong IT skills and use of Microsoft suite of packages.

• Excellent attention to detail

• Excellent organisation skills with experience of prioritising tasks

For further information on the role, or a general chat about other opportunities, please call Liam Edwards on 01453 832468. Alternatively, please email your CV to liam.edwards@ess-emp.co.uk