Job description
Learn about the role, responsibilities and what the employer is looking for.
Task Personnel Solutions are recruiting CCTV Operators to work across a range of sites, including commercial premises, residential buildings, retail environments and event venues.
This is a security-focused role with responsibility for monitoring CCTV systems, observing activity across designated areas and helping maintain a safe and secure environment. You will play a key role in identifying suspicious behaviour, detecting potential security risks and responding appropriately to incidents as they arise.
Working in a control room or designated monitoring area, you will maintain constant vigilance, operate surveillance equipment and communicate effectively with security officers, site management and emergency services when required.
Your Role
You’ll help protect people, property and premises by actively monitoring CCTV systems and identifying incidents, suspicious activity and potential threats. You’ll need to remain alert, focused and professional throughout your shift, ensuring that all activity is monitored effectively and concerns are dealt with promptly.
You’ll also be responsible for maintaining accurate records, completing incident reports, following site-specific procedures and ensuring that all CCTV operations are carried out in accordance with relevant policies, data protection requirements and privacy legislation.
What You’ll Do
• Monitor live CCTV footage and surveillance systems to maintain the safety and security of the premises.
• Identify suspicious activity, unusual behaviour, security breaches and potential criminal activity.
• Track and observe individuals or vehicles of interest in accordance with site procedures.
• Monitor entrances, exits, restricted areas and other key locations across the site.
• Respond promptly to incidents identified through CCTV and notify the relevant security personnel or management.
• Communicate clearly and effectively with security officers, control room colleagues, site management and emergency services when necessary.
• Operate CCTV cameras, monitoring software, recording systems and other security equipment.
• Review recorded footage when required to support incident investigations and provide relevant evidence.
• Maintain accurate and detailed logs of incidents, observations, actions taken and communications.
• Prepare clear and factual incident reports in line with company and client requirements.
• Ensure CCTV footage and sensitive information are handled securely and accessed only by authorised personnel.
• Follow data protection legislation, privacy requirements and site-specific CCTV operating procedures.
• Identify equipment faults, camera failures or system issues and report them promptly to the appropriate person.
• Remain vigilant and maintain concentration during extended periods of monitoring.
• Support emergency response procedures by providing timely information and observations to the relevant teams.
• Follow instructions from supervisors and management while maintaining confidentiality and professionalism at all times.
Requirements
• A valid SIA Public Space Surveillance (CCTV) licence is essential where required for the role.
• Previous experience working as a CCTV Operator or in a security control room is desirable.
• Strong observation skills and the ability to identify suspicious activity and potential security risks.
• Good communication skills, including the ability to relay clear and accurate information during incidents.
• Good written skills, with the ability to maintain accurate logs and produce detailed incident reports.
• Basic IT skills and the ability to operate CCTV monitoring systems and other security technology.
• The ability to remain alert, focused and professional during extended periods of monitoring.
• A calm and methodical approach to handling incidents, emergencies and challenging situations.
• A strong understanding of confidentiality, data protection and the importance of handling sensitive information appropriately.
• The ability to work independently and as part of a team.
• Flexibility to work shifts, including nights, weekends and bank holidays, where required.
• A reliable, responsible and professional attitude with a strong commitment to security and safety.
Why Join TPS?
• Competitive pay
• Flexible shifts
• Opportunities to work across a variety of sites and environments
• Training and development opportunities
• Supportive team
• Opportunities to develop CCTV monitoring, surveillance and incident management skills
• Experience operating security systems in professional environments
• Clear progression routes within the security industry