Halls of Residence Supervisor

Job description

About

Are you approachable, practical, responsible and committed to creating a safe, welcoming and well-maintained home for students?

Join our Accommodation Services team as a Westgate Halls of Residence Supervisor and play a key role in the day-to-day running of our student accommodation. This is a varied, hands-on residential role combining student welfare and support with responsibility for the standards, safety, presentation, security and general upkeep of the halls.

You will be a visible and approachable presence within Westgate Halls, helping students feel safe, supported and at home, while ensuring the accommodation and communal areas are maintained to a high standard.

As our Westgate Halls of Residence Supervisor, you will:

• Provide a visible and approachable presence within the halls, supporting students with day-to-day queries, concerns and welfare needs, and responding appropriately to incidents and emergencies.

• Take responsibility for the day-to-day supervision and standards of the accommodation, carrying out regular inspections and checks of rooms, communal areas and facilities and identifying issues that require attention.

• Help ensure the halls are safe, secure, well-presented and maintained to a high standard, reporting and following up maintenance, stock and operational issues.

• Support the effective implementation of safeguarding, fire safety, security, health and safety and emergency procedures, taking appropriate action when concerns arise.

• Promote positive behaviour and a respectful residential community, working with colleagues, security staff, parents and relevant support services to address student and accommodation-related issues.

• Maintain accurate records, including student information, inspections, incidents, maintenance issues and shift handovers, ensuring important information is communicated effectively.

What we can offer you in this role:

• A varied, hands-on residential role combining student support with responsibility for the day-to-day standards and operation of the accommodation.

• The opportunity to make a real difference to students living away from home by providing both practical support and a safe, welcoming place to live.

• A supportive Accommodation Services team, with opportunities to develop your knowledge of residential welfare, safeguarding, health and safety and accommodation operations.

• A diverse student community and a positive environment that encourages personal growth, collaboration and changing lives through learning.

• A permanent, full-time role based at Westgate Halls in Chichester, working 37 hours per week.

What you will bring to the role:

• Experience of working in a residential, accommodation, or facilities environment, with an understanding of supporting people living away from home.

• A practical approach and an eye for presentation, safety, maintenance and things that need attention.

• An understanding of safeguarding and the ability to recognise and respond appropriately to welfare concerns.

• The ability to communicate effectively and sensitively with a diverse range of people of different ages and backgrounds.

• Proven customer service skills, sound judgement and confidence using Microsoft Word and Outlook.

• A responsible and professional approach, with integrity, compassion, patience and the confidence to deal with challenging situations.

Our Staff Benefits

See attached job pack for further information.

• Local Government Pension Scheme, with the Group contributing 15% of your actual pensionable pay.

• 25 days' annual leave, increasing to 28 days in line with continuous service.

• Access to a range of discount schemes including shopping, restaurants, gym, travel, cinema and onsite facilities.

• Employee Assistance Programme.

• Enhanced family-friendly policies, including enhanced maternity, paternity and adoption leave.

• Continuous professional development opportunities.

The working pattern for this role will comprise of varied shifts across the week, including evening and weekend work. Shifts will be worked opposite the existing Westgate Halls Supervisor, providing consistent supervision and support across the accommodation. The exact working pattern will be discussed at interview.

The working pattern for this role will comprise varied shifts across the week including evening and weekend work; the exact pattern will be discussed at interview.

For an informal discussion about this role, please contact Shaaron Ovenstone, Westgate Student Support Co-ordinator at Shaaron.ovenstone@chichester.ac.uk.