Bank Driver and Receptionist

Job description

About

Package Description:

Bank Driver Receptionist – Out of Hours 

 

The Role

Behind every urgent care shift is someone making sure patients are supported, clinicians can reach them safely, and services keep moving.

At IC24, our Driver Receptionists are a vital part of how out-of-hours care is delivered. They are often the first-person patients see, the person keeping clinics running smoothly, and the person supporting clinicians to reach patients who need urgent care at home.

We’re looking for people who are calm under pressure, compassionate with patients, and confident working in a fast-paced environment where no two shifts are the same.

This role combines reception and driving responsibilities across our Out of Hours services.

One moment, you could be welcoming a patient into the service and helping them feel reassured during a stressful situation. The next, you could be safely transporting a clinician to a home visit so care can be delivered where it’s needed most.

It’s a practical, people-focused role with real variety and real impact.

 

What you’ll focus on

→Supporting patients at the front desk

 You’ll welcome patients professionally and compassionately, maintaining confidentiality and helping people feel supported during what can often be an anxious time.

→Keeping services running smoothly

 You’ll manage appointment bookings, comfort calls and patient queries, while maintaining accurate records and ensuring effective communication between operational bases and contact centres.

→Providing safe transport for clinicians

 You’ll carry out vehicle and equipment checks before safely transporting clinicians to home visits across the region. In some situations, you may accompany clinicians into patient homes.

→Working confidently with systems and processes

You’ll use IT systems to manage patient information accurately and support the smooth coordination of urgent care services.

→Responding to changing demands

 Out-of-hours services can be unpredictable, so you’ll need to adapt quickly, stay organised, and work calmly under pressure.

→The environment you’ll work in

IC24’s Out of Hours services operate evenings, overnights, weekends and bank holidays - the times when patients often need urgent support most.

This is a bank role offering flexible shifts across a range of operational bases, including Thurrock, Southend, Basildon and Broomfield (Chelmsford). Flexibility to support other locations when required is essential.

You’ll be part of a supportive team environment where every role contributes directly to patient care and service delivery.

To see the day in a life of a Driver/Receptionist use the attached link -

share=copy" style="color:rgb(0,94,187);text-decoration:none;">https://vimeo.com/1037851984/8c4d86070a?ts=0&share=copy

 

What matters in this role

You don’t need previous healthcare experience to succeed here - but your attitude and approach matter.

You’re likely someone who:

• Communicates confidently and compassionately with patients and colleagues

 • Is calm, reliable and organised under pressure

 • Enjoys variety and working in a fast-paced environment

 • Is comfortable using IT systems and keeping accurate records

 • Understands the importance of confidentiality and patient care

 • Works well as part of a team and takes initiative when needed

Most importantly, you recognise that even small actions can make a big difference to someone accessing urgent care.

 

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

 

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - very role at IC24 is made to be brave.

 

Location

Thurrock, Southend, Basildon, Broomfield Chelmsford

Flexibility to cover our other bases where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.

Hours Available

Bank - Flexible Shifts

You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both. A full, clean, manual UK driving licence is essential.

 

What’s in it for you:-

• Hourly rate from £12.71 plus enhancements for unsociable hours 

 • Enhanced rates up to 60% on top for bank holidays

 • Additional annual leave above statutory minimum based on service

 • Opportunity to join the NHS Pension Scheme

 • Free 24/7 independent counselling service

 • Learning and Development Opportunities

 • Free membership to our reward and discount platform

 • Access to Blue Light Card and other NHS Discount Schemes

 

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.

We celebrate brave ideas and brave people.

 careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.