Job description

About

Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for sexual health and HIV patients wanting appointments with and under the care of West Middlesex Hospital and Sexual Health Hounslow, maintaining a welcoming and pleasant environment for patients at all times.

They will ensure that all patient data is entered into the GUM/HIV EPR in a timely and accurate manner.

This role will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.

· To receive all patients and other visitors into the department in a professional, polite and friendly manner.

· To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.

· When on reception, update pt. DNA’s and attend patients using Cerner, and Lilie EPR systems.

· To enter all new patients’ full details accurately onto appropriate systems.

· To be responsible for maintaining accurate patients’ demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.

· To ensure that all indicators are correctly inputted regarding consent of letters.

· To manage all calls efficiently and professionally within the identified performance standards.

· To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.

· To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

·

· To receive all patients and other visitors into the department in a professional, polite and friendly manner.

· To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.

· When on reception, update pt. DNA’s and attend patients using Cerner, and Lilie EPR systems.

· To enter all new patients’ full details accurately onto appropriate systems.

· To be responsible for maintaining accurate patients’ demographic detail and report any duplicate patient registrations to the Senior Patient Care Coordinator.

· To ensure that all indicators are correctly inputted regarding consent of letters.

· To manage all calls efficiently and professionally within the identified performance standards.

· To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate.

· To work a flexible rota system for the Service, including late clinics and the occasional Saturday clinic and providing clerical support to outreach clinics.

· To accurately process all new HIV patients onto Cerner under a medical number.

· To effectively diffuse difficult situations with patients and refer to the Sexual Health Hounslow Charge Nurse.



Please see attached job description and person specification to this advert for further details.




This advert closes on Wednesday 4 Jun 2025