Job description
Learn about the role, responsibilities and what the employer is looking for.
The University is looking to appoint a Conference Host to join the team which supports commercial and corporate event activity within our award-winning Sir Jim McDonald Technology & Innovation Centre (TIC), across the campus, and supporting our Conference Management Service (CMS).
TIC is the University’s flagship research facility, opened by HM The Queen in July 2015. Home to £11m of dedicated, flexible conferencing facilities, TIC has established itself as one the country’s most popular venues for business events and academic meetings, was named Best Scottish Events Venue at the E Awards in April 2026, and is a proud holder of Green Tourism Gold accreditation.
Our Conference Hosts provide a range of practical support services to conference organisers, to ensure that all attendees have a first-class customer experience, whether their event takes place on campus or online. The post-holder plays a key role in supporting day-to-day operations, both on campus and online. Duties include (but are not limited to):
- First point of contact for building visitors, assistance with wayfinding in the building and general use of the facilities.
- Providing front line support to all event organisers including troubleshooting, adjusting programs and requirements and relaying updated information to other operational departments
- Assisting with guest service, room set-ups, portering, and basic audio-visual support as operations require
- Management of event details for Occupant Room Use bookings, liaising with the Business Development Coordinator and with room bookers, to ensure that such meetings are delivered effectively, professionally and in a manner complementary to commercial conferencing activity.
- Supporting data entry, configuration of specific elements of functionality within the CMS platform; supporting attendee registration.
The Hosts work closely with the Facilities Assistant, Conference Operations Co-ordinators, Conference & Events Officers and the Conference Operations Manager, and with other operational support staff based in the venue.
The post-holder will be required to work 35 hours per week, 5 days over 7. Shift patterns will depend on the needs of the business but will regularly include hours outside the normal working week, i.e. early mornings, evenings and weekends, throughout the year. A 5% premium will be added to the salary of the successful candidate to reflect this non-standard working pattern.
The Conference Host is essential to the effective operation of a first-class event experience at the University. The role requires a motivated, enthusiastic individual with an eye for detail, a calm and professional demeanour, experience within a conferencing or events environment and a flexible approach to their work.