Job description
Learn about the role, responsibilities and what the employer is looking for.
Customer Service AdvisorLocation: Ilkeston
Salary: £28,000
Contract: 6-9-month contract
Hours: Full-time, Monday to Friday
The Role
We are looking for an experienced and confident Customer Service Advisor to join a friendly, busy small business based in Ilkeston on a 6-9-month contract.
This is a varied, fast-paced position where you will be dealing with customer enquiries, coordinating jobs and providing day-to-day administrative support. You'll need to be organised, comfortable juggling priorities and happy working as part of a close-knit team.
Key Responsibilities
Answering incoming customer calls in a professional and friendly manner
Responding to customer enquiries via email
Allocating jobs and ensuring information is recorded accurately
Providing updates and resolving general customer queries
Managing a busy workload and prioritising tasks effectively
Supporting colleagues across the business when required
Maintaining accurate customer and job information
Providing general administrative support
About You
We are looking for someone who:
Has previous customer service or office-based experience
Is confident in handling a high volume of calls and emails.
Has strong communication and interpersonal skills
Is organised and able to manage multiple priorities.
Has good IT skills, including Microsoft Outlook
Has excellent attention to detail
Is proactive, reliable and willing to get stuck in
Enjoys working as part of a small, collaborative team
This would suit someone who enjoys a busy, varied customer service role and is looking for a full-time opportunity within a friendly small-business environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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