Administration Officer

Job description

About

Administration Officer

Location: Preston (Lawson St, Preston, Lancashire PR1 2QT)

If you're organised, calm under pressure, and motivated by delivering great service, this is a brilliant opportunity to support a busy court environment. Hiring for a reputed client in the Government, you'll play a key role in keeping hearings and customer interactions running smoothly.

What you'll be doing:

* Prepare papers and files for court, tribunals, hearings and meetings

* Produce court documents and draft standard letters and documents

* Create and update records on internal systems, including accurate data input

* Assist court users with general queries, providing face-to-face and telephone support (incoming and outbound)

* Support users through complaints in line with policies and procedures, responding promptly to prevent escalation and updating OPTIC as required

* Undertake administrative tasks needed to prepare for, facilitate, and conclude hearings

* Follow operational support processes using standard operating procedures to meet performance targets

* Handle case files with secure information management and compliance with retention and data loss protocols

What you'll bring:

* Confident administrative experience with attention to detail and accuracy

* Clear, consistent communication-able to explain information to support people with specific and complex needs

* A customer-focused mindset, with professionalism when responding to queries and correspondence

* Comfort working to processes, maintaining standards, and meeting operational targets

* Secure, responsible approach to handling sensitive information

Additional information

* Fully office-based role, Mon-Fri 9am-5pm, will also include Saturdays and bank holidays on a rota basis

* Pay: £12.86 for 12 weeks, then £13.25

* Assignment length: until 31/03/26, with possibility of extension

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.