Out-of-Hours Customer Support Radcliffe

Job description

About

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.

You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Key responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.

• Adapt staffing arrangements and manage competing priorities to meet operational needs.

• Answer calls from staff and provide support with issues arising during their shifts.

• Carry out welfare calls to staff working overnight.

• Respond to staff and client enquiries professionally and efficiently.

• Maintain and update staff files, following up with employees to obtain missing or updated documentation.

• Maintain accurate records, update spreadsheets, and provide clear handovers.

• Escalate urgent issues to the appropriate manager.