Enquiry Management Service (EMS) Senior Officer

Job description

About

Full-Time, Fixed-Term (until 31 March 2028).

Applications are invited for the post of Enquiry Management Services (EMS) Senior Officer in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The post holder will work as part of the Student Services Centre management team to deliver a high standard of customer service in the management of student enquiries. They will provide support, guidance and training to users of the Enquiry Management System, provide service management reports to Service Owners, as well as supporting the continuous development of the service through process improvement and technology deployment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students and staff.

In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.

Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Bryony Jones on Bryony.Jones@rhul.ac.uk

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0926-328

Closing Date: 23:59, 18 October 2026

Interview Date: 4 November 2026