Job description
Learn about the role, responsibilities and what the employer is looking for.
Admin Officer
Location: St Helens County Court, St Helens WA10-1SZ Monday-Friday 9am-5pm Pay Rate: £12.86ph
If you're at your best when you're organised, calm under pressure and focused on helping people, this is a fantastic opportunity to support a busy court and family court environment. Our Client is hiring for an Admin Officer.
What you'll be doing:
* Carry out administrative duties to prepare for, facilitate and support hearings
* Provide customer-focused support to users and stakeholders via face-to-face contact, telephone (incoming and outbound) and correspondence in different formats
* Use established service scripts and knowledge to signpost users and deliver clear, consistent information-especially where needs may be complex
* Follow complaints policies and procedures, responding promptly to help prevent escalation and keeping systems updated as required
* Process work under standard operating procedures to meet performance and service standards
* Handle case files with accurate data entry, secure information management and compliance with retention and data loss requirements
* Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus related expenses and court fees
* Assist with listing and scheduling to ensure efficient use of judicial time
* Support enforcement activity, including financial assessments, fine collection support and basic statistical/financial reporting
* Contribute to health and safety activity (e.g., facility checks, issue logging and PEEPs), under guidance
What you'll bring:
* Strong administration skills with an eye for accuracy and compliance
* Confidence speaking with people face to face and over the phone, with empathy and professionalism
* Clear communication skills, able to provide guidance and signposting in a way that helps people participate effectively
* A proactive approach to risk awareness and escalation when needed
* Ability to follow procedures and support performance targets
Additional information:
* This is an
Enhanced DBS-level role
If you're ready to bring structure, reassurance and reliable admin support to a meaningful environment, we'd love to hear from you. Apply now for the Admin Officer (AO) role in St Helens.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.