Job description
Learn about the role, responsibilities and what the employer is looking for.
Are you obsessed with all things running? If you have a genuine passion for the sport and a keen eye for product knowledge, we want you on our team!
At Sportsshoes.com, we don't just answer queries—we deliver world-class, specialist running advice. We are looking for true running enthusiasts who can channel their personal passion into technical knowledge, helping our customers smash their personal bests and find the perfect gear.
Roles & Responsibilities
As our ‘go-to’ running team, you will provide an excellent level of support to our community across phone, webchat, email, and social media. You will:
• Share Your Expertise: Deliver specialist running advice and deep technical knowledge to help customers choose the right gear for their goals.
• Be the Voice of Sportsshoes.com: Answer queries warmly, build quick rapport, and empathize with runners of all levels—from 5k beginners to ultra-marathoners.
• Goals: Maintain the highest standards of customer care, balancing your daily response times and performance KPIs.
• Customer Service Skills: Help customers to overcome any obstacles and reach the finishing line quickly by assisting them with their deliveries, returns and any other issues.