7-Day GP Service Team Leader

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Operational Service Delivery: - In conjunction with and assistance from the 7-Day GP Service Manager be responsible for the daily delivery of the Services. - Be responsible for the daily operations of the Services to ensure that a patient-centred service is delivered, raising any concerns or issues with service delivery to the 7-Day GP Service Manager. - Assist with the daily duties of the 7-Day GP Service Senior Administrator role, supporting the staff to coordinate daily workstreams to ensure the service is accessible between the hours of 9am-5pm, Monday-Friday. - Work with clinicians and receptionists to ensure that the Services operate effectively and safely, providing line management to the casual workforce where required with support from the 7-Day GP Service Manager and HR representative. - Work with the Senior Administrators to plan, schedule and coordinate all aspects of service delivery to include: Room availability for Services held at family surgery Sufficient clinics and capacity, based on contractual requirements Appropriate staffing and alternative cover if required - Support with contingency planning for pandemic measures and unforeseen events. - When required, support the 7-Day GP Service Manager with tasks arising from organising new and ongoing projects. - Provide supervisory knowledge of the EMIS clinical system and train clinical, technical and administration staff where required in the use of the clinical system and supporting software. - Communicate effectively and sensitively with patients, carers and service users, colleagues and staff, respecting confidentiality and dignity of every person. - Support continuous learning and service development, highlighting to the 7-Day GP Service Manager areas that may require improvement. - Utilise the company intranet (TeamNet) to provide essential information on policies and procedures, key performance indicators for the service, HR and training records, audit, complaints, learning events, risk management, and general communication within the company and with GP practices. - Under the supervision of the 7-Day GP Service Manager, carry out a plan of audit to ensure that service standards are met and to demonstrate that the service is safe, effective and responsive, ensuring that activities and services comply with organisational requirements for; health and safety; infection control; quality management; confidentiality and data protection; safeguarding; duty of candour; general duty of care; and other statutory and legal requirements. - Assist the 7-Day GP Service Manager with any investigations and tasks surrounding learning events and actions arising from bi-monthly governance meetings. - Attend the Service Operational Monthly Meeting and act as the service representative in the absence of the 7-Day GP Service Manager. Attend other service meetings as directed by the 7-Day GP Service Manager. - Deal with patient enquiries and where required, investigate and resolve complaints in conjunction with the 7-Day GP Service Manager and clinical and non-clinical members of the Services. - Provide ongoing liaison and communication with GP practices about the 7-Day Service, resolving operational queries that may arise. - Seek feedback from patients and service users about their experience of the Services and be responsive, working with staff to provide continuous improvement and excellence.