Income Officer

Job description

About

We have an opportunity for an

Income officer to join our

Customer Accounts team in Newbury

.

This is a 6 month fixed term role where you will be working at least two days in the office.

The role:

As an

Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the region

Monitoring customer accounts for all tenures

Managing end to end processes

Engaging with external agencies including local authorities when needed

Managing evictions

To be successful in this role you'll need:

Knowledge and experience of either social housing, home ownership or the private rented sector

A working knowledge of welfare benefits

Excellent customer service skills

Experience in income management or debt recovery/collection is advantageous, but not essential

To be a self-starter with a proactive approach and possess the ability to work without close supervision

To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

Job Description

Apply today to be considered!