Booking Administrator

Job description

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The overall activities of the post-holder will include: Work effectively as a team member. Supervise the day-to-day workload of Band 2 booking support staff. Maintain spread sheets and databases including the production of regular information reports. Use own initiative to meet tight deadlines. Maintain accurate electronic filing systems. Ensure patient appointment information is up to date and accurate with continuous administrative validation using standard protocols. Coordinate, book, amend and cancel outpatient appointments using Trust systems and agreed booking procedures. Support the effective utilisation of clinic capacity by identifying vacant slots and liaising with the specialty team to assist with the management of appointment schedules. Liaise with patients regarding appointment arrangements and booking enquiries. Arrange interpreters, transport and additional services required to support attendance at appointments. Escalate booking concerns, clinic capacity issues and pathway delays to the appropriate teams and managers. Assist in reducing avoidable appointment waste through proactive administrative support. For further details of the role please see the attached Job Description.