Leasehold Advisor

Job description

About

BBS Recruitment specialises in housing recruitment, supplying skilled, experienced and reliable professionals tailored to your organisation’s needs. From housing officers and tenancy management professionals to experienced leasehold and housing support staff, our flexible staffing solutions help reduce vacancies, minimise recruitment costs, improve service coverage and maintain continuity of service—enabling your organisation to operate efficiently while delivering consistently high standards of customer care and housing services.

We are currently recruiting for a Leasehold Advisor for our client based in Westminster.

Responsibilities for Leasehold Advisor:

Handle complex enquiries from leaseholders, tenants, residents, solicitors, legal representatives, internal staff and external stakeholders via telephone, email and face-to-face.

Provide accurate and timely advice on leasehold accounts, service charges, property sales and home ownership applications.

Process applications relating to home ownership schemes, lease extensions, property alterations, assignments and property sales.

Liaise with solicitors and legal representatives to provide assignment information and register relevant notices.

Calculate estimated and actual revenue and capital service charges in accordance with statutory legislation, lease terms, Council policies and contractual requirements.

Reconcile service charge calculations against Council financial systems, maintaining accurate records and complete audit trails.

Prepare and issue statutory Section 20 Notices, ensuring compliance with legislative and Council requirements.

Prepare documentation for major works billing, assess leaseholder liabilities and apply Section 125 limitations where applicable.

Ensure the accuracy of service charge and major works bills, maintaining appropriate financial controls and supporting documentation.

Provide payment advice and support the resolution of service charge disputes.

Support the collection of service charge and major works income, contributing towards departmental income targets.

Manage complex caseloads, prioritise workloads and ensure leasehold transactions are completed within required timescales.

Work collaboratively with internal Council departments, legal representatives and external service providers to improve service delivery.

Maintain high standards of customer care, contributing to improved customer satisfaction and reduced service backlogs.