Education and Patient Safety Administrator

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Administrative support Provide day-to-day administrative support to the Education and Patient Safety teams. Manage diaries, arrange meetings, and coordinate logistics (venues, virtual links, materials). Prepare agendas, take minutes, and follow up actions from meetings. Maintain accurate electronic and paper filing systems in line with data protection requirements. Support with the presentation of patient safety data and coordination, recording of patient data supporting the clinical leads in developing reports. Support with processes to ensure effective recording and reporting of all mandatory training for both clinical and non-clinical staff groups. To appropriately record all training activity both internal and external and liaise closely with the workforce and business support team to ensure all information is accurately captured and can be reported on accurately. Co-ordinates arrangements for the delivery of the quarterly corporate induction day in association with the Workforce and Business Support Team. Assist with audits, inspections and quality assurance processes related to workforce education and training Education support Assist in the organisation and delivery of training sessions - bookings, registers, certificates. Maintain training records and databases Monitor staff compliance with mandatory and statutory training. Supports onboarding processes by arranging induction training for new employees and volunteers in partnership with the workforce team and line managers Communicate course availability and updates to staff. Patient Safety and Governance support Provide administrative support for incident reporting systems Assist with logging, tracking and updating incidents, complaints, and learning outcomes. Support the coordination of investigations and documentation collation. Maintain confidentiality when handling sensitive information related to incidents and investigations. Help prepare reports, dashboards and data summaries as required. Communication and Engagement Act as a point of contact for queries relating to education, training and patient safety. Communicate effectively with internal teams, external partners, and stakeholders. Support dissemination of learning from incidents and safety alerts. Data Management and Reporting Input, update and retrieve data from systems accurately and promptly. Support audits and data validation activities Produce routine reports such as training compliance and incident trends General Duties Prioritise workload to meet deadlines Adhere to Hospice policies, procedures and values. Participate in team meetings and personal development reviews. Corporate Responsibilities - Equal Opportunities The post holder must carry out their duties with full regard to the Hospices Equal Opportunities Policy. Lindsey Lodge Hospice and Healthcare aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in employment and services no individual is discriminated against by reason of age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race, religion or belief, sex or sexual orientation. The Charity aims to create a working environment that values diversity and is free from discrimination, victimisation, bullying or harassment. We ask all members of our workforce to support this commitment and underline that everyone has a responsibility to treat everyone as an individual and complete mandatory EDI training. Health & Safety Contribute to the maintenance of a safe environment in accordance with:- Fire Prevention Health & Safety COSHH Security Manual Handling Infection control Risk Management Security and Confidentiality The post holder must adhere to a range of policies, procedures and legislation relevant to security and confidentiality, these include; Data Protection Act 2018 Internal Information Governance Policy Records Management Policy Caldicott Safeguarding Act in a manner, at all times, to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Charity.