Planning Administrator - Customer Service Support

Job description

About

Planning Administrator / Customer Service Coordinator Temporary to Start in November 2026 until January 2027Barnsley, S71 | £28,500 equivalent | Temporary | Full-time | 100% office-based

Are you an organised, customer-focused Administrator who enjoys coordinating diaries, speaking with customers and keeping busy schedules running smoothly?We are recruiting for a Planning Administrator / Customer Service Coordinator to join a busy team in Barnsley on a temporary basis. This is an immediate requirement due to a peak in workload, starting in mid-November and continuing into the New Year.

This would suit someone with strong customer service and administration experience who is confident managing appointments, handling calls and coordinating engineer diaries.

The role

Working closely with the Planning Team, your responsibilities will include:

• Managing and coordinating engineers' diaries
• Contacting customers to arrange engineer installation appointments
• Making outbound calls to book and confirm appointments
• Handling incoming customer calls and queries
• Providing customers with clear information regarding engineer visits and appointments
• Updating and scheduling appointments using the SIMPRO system
• Supporting the wider Planning Team with administration
• Ensuring appointments and customer information are recorded accurately
• Rescheduling appointments and responding to changes where required
• Delivering a professional and positive customer experience

What we're looking for

• Strong customer service and administration experience
• Confident telephone manner with experience handling inbound and outbound calls
• Excellent organisation and diary management skills
• Comfortable working in a busy, fast-paced environment
• Previous experience coordinating engineers, field-based teams or service appointments would be highly advantageous, although not essential
• Experience working with SIMPRO or a similar planning/scheduling system would be beneficial
• Able to travel reliably to Barnsley, S71
• Available to start quickly in November, ideally without a lengthy notice period

Hours, salary and location

• Salary: £28,500 equivalent
• Hours: 40 hours per week
• Monday to Friday
• 8:30am-5:00pm or 8:00am-4:30pm
• Location: Barnsley, S71
• 100% office-based
• Free/on-site parking available
• Temporary assignment: Mid-November into the New Year
• Potential for a longer-term temporary requirement depending on business needs

Apply nowIf you are an experienced Administrator, Customer Service Coordinator, Planning Administrator or Service Coordinator who is available to start quickly in November, we'd love to hear from you.Apply today for further information and immediate consideration.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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