Fire & Security Technical Services Manager

Job description

About

Fire & Security Technical Services Manager

Salary Package

- £40,000–£50,000 per annum

- Company vehicle

- Mobile phone and laptop

- Pension scheme

- 28 days’ annual leave, including bank holidays

- Working hours: Monday to Friday, 8:00am–5:00pm

Duties

- Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.

- Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs.

- Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.

- Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.

- Lead the engineering team through clear direction, regular support and effective day-to-day decision-making.

- Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.

- Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.

- Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues.

- Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.

- Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.

- Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.

- Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence.

- Build a strong working knowledge of the company’s customers, service offering and operational processes.

- Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.

- Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.

- Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.