Security Relief Officer

Job description

About

Security Relief Officer Role - Mitie

Location: Winchester, Basingstoke and AndoverJob Type: Part-Time

Shift Rota: As per availability and requirement.

Company Description

Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.

-Over 49,000 employees

-100+ office locations

-Thousands of customers across the UK

There's no limit to what you can achieve working at Mitie.

Company Values

Delivering the exceptional, every day

Our Purpose:Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our Promise to Our People: A workplace where you can thrive and be your best every day.

Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.

Core Values & Culture

-We are one MitieWe work together to deliver a seamless, unrivalled service and support both customers and colleagues.

-Integrity and TrustThese are at the heart of everything we do. We treat others with respect and represent the company with pride.

-We go the extra mileWe solve problems, improve processes, and always keep our promises.

-Diversity makes us strongerWe value different backgrounds and perspectives—everyone has a voice.

-Customer-focusedWe act as a trusted partner, putting customers at the centre of everything.

Key Behaviours

-Knowledge of relevant security procedures

-Excellent customer service

-Strong teamwork

-Health & safety awareness

-Effective communication skills

Mitie is committed to building a diverse and inclusive environment where everyone can thrive.

Main Duties

-Maintain a professional presence: determined, trustworthy, attentive, and approachable

-Welcome clients and visitors warmly:

-Issue and manage ID badge's

-Operate:

-Phones

-Emails

-IT systems

-CCTV

-Alarm systems

-Access control (doors and car park)

-Monitor and respond to:

-Suspicious activity

-Potential criminal behaviour

-Maintain control of incidents until emergency services arrive

-Record, report, and escalate incidents to the Account Manager

Person Specification

-Strong team player with a positive attitude

-Ability to work independently

-Previous security experience preferred

-Flexible approach to working hours

-Excellent customer service skills

-Willingness to go above and beyond for clients and visitors

-Strong written and verbal communication

-Ability to remain calm under pressure

Knowledge & Requirements

-Understanding of:

-Health and Safety at Work Act

-Criminal and Civil Law

-Police and Criminal Evidence Act

-SIA Licence - (Door Supervision or Security Guarding) - Essential

Additional Information

-Equal opportunities employer

-Strong focus on diversity and inclusion

-Commitment to employee growth and development