IT Support Apprentice

Job description

About

Responsibilities

Including but not limited to:

- To get acquainted with the general structure of the Company and understand the way the business functions.

- Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.

- Manage the incident and request queues for EUC, sharing workload amongst the team.

- Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.

- Problem solving and manage workflow

- Perform various stock check requests as advised by senior's requests

- Meet and greet our user base. Perform scheduled appointments and tasks

- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords.