Job description

About

Primary Responsibilities; The duties and responsibilities to be undertaken include all the items in the below list. Duties may be varied from time to time under the direction of the Practice Managers and the GP Partners. Working on main reception- greeting patients, booking appointments, sample handling, new patient registrations etc. Working on the incoming telephone lines- you will be the 1st line of contact for our patients. Dealing with all incoming enquiries. Outbound calls- arranging follow up appointments. Internal/ External mail handling Filing of patient notes Monitoring our E-consultation inbox and NHS Mail inbox. Care Navigation Administrative duties- such as non-clinical audits, reporting, scanning etc Participation in Practice Meetings Ongoing staff training Complete opening and closing procedures in accordance with the duty rota Secondary Responsibilities In addition to the primary responsibilities, the Patient Services Advisor (Reception) may be requested to: Support and participate in shared learning within the practice Be an accountable professional Support delivery of QOF, incentive schemes, quality improvement projects, audits and other quality or cost effectiveness initiatives enhancing service delivery and patient care Assist with COVID-19 tasks as required Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time without changing the general character of the post or the level of responsibility. To have a good understanding of practice protocols and policies Undertake all mandatory training and induction programmes To act as a chaperone Monitor and promote the use of the Friends and Family Test Analyse existing working practices and suggest/implement alterations designed to ensure efficient service delivery to patients. Assist with the development of training protocols. Have a working knowledge of all software and hardware.