Senior Business Systems Support Officer

Job description

About

Do you enjoy solving problems, learning how systems work and turning business needs into practical improvements?

Join our Children’s and Education IT Business Systems Team. We’re offering two

Senior Business Systems Support Officer posts, each available on a six-month fixed-term contract or secondment. These opportunities offer the chance to develop your skills and contribute to improvements in the systems that support children’s and education services.

You’ll combine technical skills with an understanding of business processes to help keep our case management systems working effectively and adapt them as services change. This is an opportunity to develop your expertise in system configuration, testing and support, while contributing to changes through the Families First Programme.

Interested in finding out more?

 

For an informal conversation about the role, please contact Rachel Bolt at Rachel.Bolt@cambridgeshire.gov.uk.

Interviews will take place virtually via MS Teams on Monday 16 November or the afternoon of Tuesday 17 November 2026.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive

wellbeing package to cover

all aspects of wellbeing, both in and out of work, which can also be accessed by your family

• Buy up to

4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme

• Take your bank holidays

flexibly to better suit

your personal circumstances

• Make

Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings

• Access to

development opportunities, apprenticeships and qualified coaches to support

your personal and professional growth

Paid volunteering hours each year so you can make a

positive impact on our community during your normal working day

• Access to

Peer Support Groups through our IDEAL staff

equality, diversity and inclusion network

• Opportunities to nominate and receive

Employee Recognition Awards

• An

Our Cambs Rewards account, giving you access to in-store and online

discounts as well as our

Car Lease and

Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

Your work will range from investigating system issues to making changes to the forms and workflows that guide colleagues through their day-to-day tasks. Drawing on your technical understanding or knowledge of business processes, you’ll build your understanding of social care and early help and use it to translate service requirements into practical system changes.

You’ll investigate issues affecting our Liquidlogic applications—LCS, EHM, EYES and ContrOCC—using calls logged through our service desk, Hornbill. Where supplier input is needed, you’ll liaise with System C through Jira to help progress those issues towards resolution.

Alongside this, you’ll develop your knowledge of system configuration and testing, supporting the introduction of upgrades and fixes provided by System C. Your attention to detail will help us check that changes work as intended.

You’ll also work with colleagues on tasks arising from the Families First Programme, helping us meet compliance requirements by

1 April 2027 and supporting organisational or system changes following implementation. Priorities may change, so being adaptable and comfortable working collaboratively will be important.

Whilst this role is hybrid there is a regular requirement for working in the office to ensure knowledge and support tasks associated with supporting this fixed term role.

About you

You’ll bring experience of working with case management systems that hold sensitive information, together with a careful, methodical approach to your work.

You may already have experience of Liquidlogic applications. Alternatively, you’ll be able to demonstrate transferable technical skills in configuring IT systems to meet business requirements and follow best practice. A willingness to learn and apply your knowledge to unfamiliar systems and processes will help you make the most of this opportunity.

You enjoy getting to the root of a problem, pay attention to detail and can organise your workload when several tasks need your attention. You’ll also bring a strong customer service approach demonstrating the Councils Care Values, communicating clearly with colleagues and suppliers and explaining technical issues in an understandable way.

In return, the role offers the chance to broaden your technical knowledge, build experience across our case management systems and contribute to improvements that make daily processes more efficient for the colleagues who use them.

For the full requirements of the role, please read the

Job Description and Person Specification.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers