Receptionist - FLK14741

Job description

About

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This post provides essential front‑line support to the Scottish Welfare Fund and the Advice & Support Hub. You will be the first point of contact for callers applying for Crisis or Community Care Grants, offering guidance, updates, and reassurance, while also managing enquiries and the service mailbox.

You will welcome customers on arrival, establish the purpose of their visit, and identify who can self‑serve and who may require face‑to‑face assistance. You will promote and demonstrate digital self‑service options, assign customers to the appropriate queue for a Multi‑Skilled Adviser or specialist appointment, and signpost to other services or agencies where appropriate.

The role also includes telephone call handling, mailbox support, and general administrative duties.

If you are the successful candidate, you will be required to undertake a Disclosure Scotland check.

For an informal discussion, please contact:

Lori Williams – (01324) 503931