Box Office Assistant

Job description

About

WHITLEY BAY ICE RINK: Administrator/Box Office Vacancy

Day to Day running of Box Office / Reception

a. Ensure the smooth day-to-day running of box office / reception,

b. Deliver excellent customer service.

c. Support Management team in the running of Ice Rink programmes and Events, remaining fully informed about all programmes and events available to customers.

d. Assist with customer complaints, as and when required.

e. Basic data input into management systems and microsoft office.

Knowledge requirements

• Excellent customer service

• General knowledge and understanding of Whitley Bay Ice Rinks programmes- training will be given.

• Administrative skills, quick basic mental arithmetic.

• Ability to work effectively within a team setting

• Ability to use a computerised ticketing system – as and when required. Training will be given.

• Accuracy and attention to detail

Full Training will be given. Probation period of 12 weeks.

Shift Patterns: Flexibility required and extra hours available.

Monday: 10-12:15 & 2-4:45pm

Wednesday: 10-1:15pm

Thursday: 7-9:15pm

Friday: 10-12:15 & 2-4pm

(15.75 hours)

Extra hours available on evenings/weekends/school holidays we require flexibility to work on weekends as and when required.