Day to Day Reactive Maintenance Supervisor

Job description

About

Join a Growing Company Where Your Experience Makes a Difference

Location: Cumbria

Job Type: Full-Time, Permanent

Salary: Competitive Salary + Excellent Benefits Package

PPM Ltd is a leading property maintenance, refurbishment and construction company operating throughout Cumbria and Yorkshire. We work with social housing providers, local authorities, commercial clients and private customers, delivering everything from day-to-day repairs and adaptations to major refurbishment and construction projects.

Due to continued growth, we're looking for an experienced Supervisor / Foreperson to lead our responsive maintenance teams and help deliver outstanding service to our customers.

About the Role

This is a hands-on leadership position, ideal for someone with a strong multi-trade background who thrives in a fast-paced environment.

You'll be responsible for supporting and managing our reactive maintenance operatives, ensuring work is completed safely, efficiently and to the highest standard. The role combines leadership, technical expertise, planning, inspections and customer service, making every day varied and rewarding.

Key Responsibilities

Lead and support a team of reactive maintenance operatives on a daily basis.

Allocate works and ensure resources are effectively managed.

Carry out pre-inspections to assess work requirements and provide technical guidance.

Conduct post-inspections and quality checks to ensure works meet company and client standards.

Assist with the planning and delivery of larger multi-trade projects.

Review repair requirements, labour needs and timescales before work commences.

Manage variation requests and ensure compliance with client procedures and contractual requirements.

Coach and mentor operatives, promoting best practice and quality workmanship.

Maintain excellent customer service and client relationships.

Planning & Administration Responsibilities

As part of your supervisory duties, you will be expected to manage and monitor works through our internal job management system, Epix. The role includes planning, administration and computer-based work alongside site visits and team supervision.

Key duties include:

Managing and allocating jobs through the Epix system.

Reviewing incoming repairs and works orders.

Monitoring job progress and ensuring works are completed within agreed timeframes.

Raising and processing variation requests in line with client procedures.

Updating job records, notes and completion information accurately.

Liaising with the scheduling team to coordinate workloads and larger projects.

Producing reports and responding to client enquiries where required.

Ensuring all records and documentation are maintained accurately and in a timely manner.

What We're Looking For

We are seeking an organised and proactive individual who can confidently lead teams while maintaining high standards of workmanship and customer service.

Essential Requirements

Trade qualifications and/or substantial experience within:

Joinery

Building

Plumbing

Multi-trade maintenance

Previous supervisory or team leader experience.

Experience within social housing, residential maintenance or construction.

Strong organisational and problem-solving skills.

Excellent communication and customer service skills.

Ability to effectively manage, motivate and support a team.

Ability to work well under pressure and manage competing priorities.

Full UK Manual Driving Licence.

Desirable Skills

Basic computer skills and confidence using software systems.

Experience using job management, scheduling or maintenance software.

Previous experience using Epix or similar systems would be advantageous.

Full training on our Epix system will be provided, so we're keen to hear from candidates with the right attitude, leadership skills and trade knowledge, even if they haven't used similar systems before.

Why Join PPM?

At PPM, we value our people and believe in recognising commitment, hard work and loyalty.

Benefits Package

Competitive Rate of Pay

Weekly Attendance Payment*

Company Van

Mobile Phone (Business Use)

Workplace Pension Scheme

Personal Accident Insurance*

Birthday Holiday*

Time Off In Lieu (TOIL) Scheme*

Enhanced Annual Leave Entitlement*

Long Service Awards*

Ongoing Training and Development Opportunities

Stable Employment with a Growing and Expanding Business

*Eligibility criteria apply.

Working Hours

Monday to Friday, 8:00am - 4:30pm

Additional Information

This post requires PVG Scheme Membership/Record. Where applicable, applicants will be required to complete a satisfactory Disclosure Scotland application for the appropriate regulatory group.

Ready for Your Next Challenge?

If you're an experienced Supervisor, Foreperson or Senior Multi-Trade Operative looking for a rewarding role with a respected and growing company, we'd love to hear from you.

Apply now by submitting your CV or completing our online application form:

www.ppm-limited.co.uk/about-us/vacancies

Build Your Future with PPM

Join a company that invests in its people, values quality workmanship and is committed to delivering excellent service while building brighter communities across Cumbria and Yorkshire.

PPM Ltd is an Equal Opportunities Employer and welcomes applications from all suitably qualified individuals regardless of age, disability, gender, race, religion or belief, or sexual orientation.