IVA Advisor

Job description

About

The Role

As an IVA Advisor, you will work closely with clients to gain a full understanding of their financial position. This will involve detailed conversations around income, expenditure, and outstanding debts, allowing you to provide informed, responsible advice and recommend the most appropriate debt solution for each individual.

Key Duties

Managing inbound, pre-qualified enquiries with empathy and professionalism

Confidently handling objections while delivering excellent customer care

Accurately capturing full income and expenditure information

Reviewing each client\'s circumstances to identify the most suitable solution

Staying focused on individual and team targets in a fast-paced environment

Maintaining strong telephone standards and a supportive, client-first approach