Booking Clerk | Liverpool University Hospitals NHS Foundation Trust

Job description

About

We are looking to recruit a dynamic, committed and patient focused individual to support the delivery of a comprehensive and efficient booking service for all patients from point of referral through to outpatient appointment. The successful candidate will fulfil a vital role in supporting patient referral management, coordination of appointments, availability of diagnostics and test results, and facilitation of RTT waiting times. Excellent communication and initiative is required, whilst ensuring data quality is completed to high standards. The role will involve close working with various administrative and clinical teams. Computer literacy is essential as the use of Microsoft Office and multiple hospital systems is required on a daily basis

The post holder is responsible as part of a team for providing a dedicated and comprehensive administration and reception service for Outpatients within the Trust using Partial and Full booking processes.

The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels.

In carrying out his or her duties, the post holder will work to defined departmental procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time and booking targets.

The post holder will undertake reception duties in a pleasant, tactful and understanding manner, communicating professionally and effectively with patients, visitors and clinical personnel. The post holder will deal with patients and visitors, who at times may be distressed, in a sensitive and caring manner.

A significant responsibility of the role is to accurately record information using relevant Trust paper and computer based systems.

 It is essential that the post holder should exercise initiative commensurate with the role and ensure that confidentiality is maintained at all times.

The main duties of the post holder are outlined under ‘key responsibilities’, however, you may be required to undertake additional or other duties as necessary to meet the needs of the service.

 

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page

Quality check documentation completed in clinical administration support.Ensure appropriate follow up arrangements/investigations are in place.  Liaisewith personal medical secretary of speciality accordingly. 

 Complete any tertiary referrals to external Trusts and ensure these are 

completed on the PAS system.  Keep track of referrals to ensure patient ispromptly reviewed.  Check that follow up appointments are arranged inconjunction with patient pathway. 

 To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations. 

 Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes. 

 Person specification

Qualifications

Essential criteria

Educated to GCSE standard with 4 GCSE’s at level A-C (or equivalent)

Desirable criteria

ECDL, CLAIT or IBT qualification

Registration with records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc

 Experience

Essential criteria

Demonstrable experience working with the public/patient

Demonstrable clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable criteria

Experience working in a hospital or NHS environment

Experienced user of a patient administration system (PAS)

Knowledge

Desirable criteria

Awareness of legislation, standards and guidelines relating to records and information

Knowledge of health records processes or systems

Skills

Essential criteria

Keyboard skills

Ability to use own initiative

Ability to work to deadlines

Team player

Other

Essential criteria

 Physically able to perform the duties of the post

Ability to travel to any Trust site as required

Courteous, polite and of smart appearance

This advert closes on Friday 23 Oct 2026