Floating support advisor

Job description

About

Are you passionate about supporting people to live independently and thrive? This is a great opportunity to make a real difference to vulnerable customers across our communities in Cheshire.

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role:

As a Floating Support Advisor, you’ll deliver high-quality, person-centred support to vulnerable people, helping them to build independence and sustain their tenancies.

Working across Cheshire, you’ll assess customer needs, develop tailored support plans, and work closely with partner agencies to ensure customers can access the right services at the right time.

Key responsibilities include:

Managing referrals, completing assessments, and signing up new clients

Developing and delivering individual support plans tailored to customer needs

Supporting customers to build independence and reduce reliance on services

Working in partnership with external agencies to improve outcomes and prevent homelessness

Reviewing support plans and ensuring services meet customer and stakeholder expectations

Maintaining accurate records and managing case documentation

Contributing to service development, improvement activity, and raising the profile of the service

Acting as a key point of contact for colleagues regarding external support services

What You’ll Bring

You’ll bring experience of supporting vulnerable individuals, along with a proactive and compassionate approach to helping customers achieve positive outcomes.

Essential:

Experience within supported housing or a similar support-based environment

Experience working in partnership with external agencies

Strong organisational skills and ability to manage competing priorities

Ability to maintain accurate records and produce clear written documentation

Good IT skills and confidence using systems

Strong communication skills and a customer-focused approach

Full UK driving licence and access to a vehicle

Desirable:

NVQ Level 2–4 in Social Care or relevant qualification

Experience supporting individuals to develop independence and move away from dependency

Experience of working with performance data or producing reports

You’ll also demonstrate high levels of integrity, accountability, and a commitment to delivering excellent services for customers.

What you’ll get in return:

This is a permanent role working 35 hours per week. You will be based in Congleton & work across various locations in Cheshire.

You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave, plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.

You’ll also benefit from a company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.

We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.

If you need any adjustments to apply or attend an interview, please let us know.

If you’re passionate about supporting people to live independently and want to play a key role in strengthening our communities, we’d love to hear from you.