Domestic Household Assistant

Job description

About

Job Advert

We are looking for a caring, reliable and proactive Domestic / Household Assistant to join our team at Heald Farm Court, Newton-Le-Willows. This is an important role supporting the cleanliness, comfort and wellbeing of our residents by maintaining high standards throughout the scheme and providing household support within residents' homes where required.

Working closely with residents and colleagues, you will help create a safe, welcoming and well-maintained environment. You will carry out cleaning duties across communal areas and support residents to maintain their homes in line with their individual household support plans, always treating people with dignity, respect and compassion.

Working arrangements:

This role is based at Heald Farm Court, Newton-Le-Willows and operates on a rolling 7-day rota, which includes weekend working. The working pattern consists of two consecutive days off each week. When working a weekend, days off will typically fall on Thursday and Friday. On alternate weeks, you will have the weekend off and work Monday to Friday.

Typical working hours are:

Monday and Tuesday: 9:00am to 2:30pm

Wednesday: 9:00am to 2:00pm

Thursday and Friday (or alternative working days): 9:00am to 3:30pm

We understand the importance of flexibility and can accommodate adjustments to start and finish times if needed, subject to service needs and agreement with the Scheme Manager.

Occasional travel may be required to other Torus locations for meetings and training in line with business needs.

What you'll be doing:

- Maintain high standards of cleanliness and tidiness throughout communal areas, bathrooms, offices and other designated areas.

- Support residents to maintain their homes in accordance with their household support plans.

- Carry out carpet cleaning and other cleaning duties as directed by the Scheme Manager.

- Provide light kitchen support, including basic food preparation, washing and storing crockery and utensils, maintaining kitchen cleanliness and replenishing supplies where required.

- Use cleaning equipment and materials safely, ensuring equipment is maintained and stored correctly.

- Monitor cleaning stock levels and ensure adequate supplies are readily available.

- Report faults, hazards, defects and maintenance concerns promptly to the appropriate manager.

- Report any damage to furnishings, fixtures, fittings, residents' property or the building.

- Respect the privacy, wishes and dignity of residents at all times when working within their homes.

- Assist with the induction and support of new colleagues as required.

- Attend team meetings, supervision sessions, appraisals and mandatory training activities.

- Promote a safe, welcoming and supportive environment for residents, visitors and colleagues.

- Adhere to Health & Safety, Food Safety, COSHH and safeguarding requirements at all times.

- Support the delivery of excellent customer service across the scheme.

What we're looking for:

- Previous experience in a domestic, housekeeping, cleaning or similar environment.

- NVQ/QCF Level 2 qualification or willingness to work towards one.

- Basic Food Hygiene qualification or willingness to obtain one.

- A caring and respectful approach when working with older or vulnerable people.

- Strong communication skills and the ability to build positive working relationships.

- The ability to work independently and take responsibility for your own workload.

- A flexible approach and ability to adapt to changing priorities.

- Good organisational skills and attention to detail.

- High levels of motivation, resilience and commitment to delivering quality services.

- An understanding of health and safety responsibilities, including the safe use of cleaning products and equipment.

- A genuine commitment to safeguarding and promoting the wellbeing of vulnerable adults.

- The ability to satisfy the requirements of an Enhanced DBS check, which is a condition of employment for this role.

Interview Process:

Shortlisted candidates will be invited to attend an interview at Heald Farm Court. The interview will provide an opportunity to discuss your experience, skills and suitability for the role, along with your approach to supporting residents and maintaining high standards of service. Interviews will take place week commencing 30th November 2026.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification.

- Qualification certificate check (where applicable).

- Two satisfactory references.

- Occupational Health questionnaire.

- Enhanced DBS check.

- Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.