Resident Liaison Officer

Job description

About

About Net Zero Careers

Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK's net-zero goals. Working alongside employers across the renewable energy, retrofit, environmental and sustainability sectors, we help candidates build rewarding long-term careers while making a positive impact on the environment.

Role Overview

We are seeking a proactive, highly organised Technical Liaison Officer (TLO) with strong administrative skills to act as a key point of contact between business stakeholders, clients, and technical teams. The successful candidate will ensure smooth communication, coordinate activities across teams, manage administrative functions, and support day-to-day operational and system-related processes.

Key Responsibilities

Technical Liaison

• Act as the primary liaison between clients, business users, and technical teams.
• Gather, document, and communicate business and technical requirements.
• Coordinate project activities and ensure timely follow-up on actions and deliverables.
• Monitor and track incidents, service requests, and project updates.
• Support testing, implementation, and deployment activities.
• Escalate issues and risks where appropriate.

Administrative Support

• Maintain accurate records, documentation, and reporting.
• Schedule meetings, prepare agendas, and distribute meeting minutes.
• Manage correspondence and stakeholder communications.
• Maintain databases, trackers, and operational documentation.
• Produce regular status reports and dashboards.
• Support onboarding and user administration activities.

System Administration

• Manage user accounts, permissions, and access requests.
• Perform routine system administration tasks and data maintenance.
• Ensure compliance with company processes, policies, and security standards.
• Assist with system configurations and user support where required.

Required Skills & Experience

• Previous experience in a Technical Liaison Officer, Project Coordinator, Service Delivery, Operations, or Administrative role.
• Strong stakeholder management and communication skills.
• Excellent organizational and multitasking abilities.
• Experience maintaining documentation and administrative records.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with ticketing systems, CRM platforms, or enterprise systems
• Ability to work independently and manage competing priorities.

Desired Qualifications

• Degree or equivalent experience in Business Administration, Information Technology, or a related field.
• Experience in project coordination or service management environments.
• Knowledge of IT service management processes (ITIL preferred).
• Experience managing user access and administrative permissions.

Key Competencies

• Communication and relationship management
• Attention to detail
• Problem-solving
• Organisation and planning
• Customer service orientation
• Time management
• Collaboration and teamwork

Success Measures

• Effective coordination between stakeholders and technical teams.
• Accurate and timely reporting and documentation.
• Efficient management of administrative processes and system access requests.
• High levels of stakeholder satisfaction and service delivery.