Front of house assistant

Job description

About

Role: Front of House Assistant

• Location: Heritage Lounge, Letchworth (Onsite)
• Pay: £14.56 per hour
• Hours: Part time - 20 hours per week.
• Shifts: 5 hour shifts, varying between 8am and 7pm
• Flexibility: Availability for evening and potential weekend shifts will be required as our opening hours expand.
• Reports to: Lounge Manager

Welcome to Heritage Lounge

Love making great coffee, mixing cocktails, meeting new people, and creating memorable experiences?

We'd love to meet you!

Heritage Lounge is a premium daytime coffee lounge and social hub designed exclusively for the over-50s community.

We're not your typical café or day centre! We've created a stylish, welcoming space where guests can enjoy delicious food, barista-style coffees, cocktails, entertainment, social events, and great company.

We're looking for a

friendly, enthusiastic, and experienced Front of House Team Member who loves hospitality, takes pride in delivering excellent service, and enjoys making people feel welcome.

This is a varied, hands-on role where you'll be involved in everything from preparing coffees and cocktails to serving food, welcoming guests, maintaining excellent cleanliness standards, and supporting exciting community events.

What will you be doing?

Coffee, Cocktails & Food Service

Confidently prepare and serve barista-style coffees, including lattes, cappuccinos, flat whites, and more.

Prepare and serve cocktails, mocktails, and a variety of hot and cold beverages.

Prepare, handle, and serve hot and cold food, snacks, and light refreshments.

Take orders, provide table service, and ensure food and drinks are presented beautifully.

Maintain excellent food hygiene and safe food handling standards.

Front of House & Guest Experience

Welcome every guest with a warm smile and friendly, professional service.

Build genuine relationships with regular visitors and help new guests feel at home.

Engage confidently with our over-50s community, recognising the importance of great conversation, patience, and communication.

Create a relaxed, friendly atmosphere where guests feel valued and included.

Maintain a smart, professional appearance in line with our dress code.

Lounge Operations & Cleanliness

Keep the lounge, tables, service areas, and guest facilities clean, tidy, and welcoming.

Complete regular cleaning duties, including washing up, clearing tables, and maintaining toilets.

Accurately complete daily cleaning records, toilet checks, and food hygiene documentation.

Support stock replenishment, opening and closing duties, and general lounge operations.

Follow food hygiene, health and safety, and safeguarding procedures.

Events & Community Engagement

Help set up and host social events, themed afternoons, entertainment, and community activities.

Encourage guests to get involved and enjoy everything Heritage Lounge has to offer.

Promote upcoming events to guests and the local community.

Support local marketing activities, including leaflet distribution and raising awareness of Heritage Lounge.

What we're looking for?

We're looking for someone who is confident, personable, and genuinely passionate about hospitality.

Essential Skills & Experience

Previous experience in a café, coffee shop, restaurant, bar, or front-of-house hospitality environment.

Barista experience, with the ability to confidently prepare a range of hot drinks.

Cocktail-making or bar experience.

Ability to prepare and serve hot and cold food safely and professionally.

Experience preparing cocktails or a willingness to learn.

Good knowledge of food hygiene, cleanliness, and safe food handling.

Excellent communication and customer service skills.

A friendly, approachable personality and genuine enjoyment of engaging with people.

A proactive, hands-on attitude – happy to make coffees, serve food, clean, support events, and help wherever needed.

Smart, professional presentation and excellent attention to detail.

Flexibility to work varying 5-hour shifts between 8am and 7pm, with availability for potential evening and weekend working in the future.

Level 2 Food Hygiene Certificate.

Desirable

Experience working with older adults or within community-focused environments.

First Aid training.

Why Join Heritage Lounge?

At Heritage Lounge, we're creating something special.

This isn't just about serving coffee or preparing lunch. It's about creating a welcoming community where people can connect, make friends, discover new interests, and enjoy great experiences.

You'll be joining a friendly, community-focused environment where your personality, hospitality skills, and attention to detail will make a genuine difference to our guests.

Apply Today

If you have a passion for hospitality, enjoy creating memorable experiences, and take pride in delivering exceptional customer service, we'd love to hear from you. Trial shifts are welcome!

Join Heritage Lounge and help us redefine what exceptional daytime experiences for older adults can look like.