Job description

About

Coordinator role

Fully site based 5 days a week - Cornwall

Initial 2 month contract (potential to extend)

Key experience:

• Must have experience working in a call centre
• Must be confident dealing with customers and have good level of customer service experience
• Experience with scheduling
• Must be confident using outlook and other systems - appointments will be logged on client systems
• Must have strong attention to detail and be able to work at pace while maintaining data accuracy
• Must have strong attention to detail and be able to work at pace while maintaining data accuracy

Job details/ duties:

• The worker will be on the phone most of the day so experience in a call centre is essential as this role will operate in the same way.
• Purpose of the role is to book water meter installation appointments as South West Water have had 6500 meter requests come through.
• The individual will be responsible for calling customers and scheduling the appointments for their meters to be installed. The appointment details will then be logged in the client's system.