IT Support Engineer (2nd Line)

Job description

About

IT Support Engineer (12nd Line)

Cambridge

£22,000 - £33,000 Plus benefits

Are you an experienced Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

If so, you may be exactly who we’re looking for.

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

• Work actively on the helpdesk & (when needed) on client site

• Problem Solve all IT hardware & software issues for external clients

• Experience in Microsoft 365 / M365

• Windows OS support

• Configure and support Routers, firewalls, switches, access points

• Actove Directory & Exchange

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You’ll ideally have:

• 1+ years’ IT Support / Helpdesk Support experience within an MSP environment (Ideally)

• Proven expertise in M365 ecosystem support

•Active Directory & Exchange Support

What We Offer

• Competitive salary

• Ongoing training and certification support

• Workplace pension scheme

• A close-knit team with a strong culture of collaboration and excellence