Bank Medical Receptionist

Job responsibilities Reception and Patient Services Welcome patients and manage face-to-face enquiries professionally and courteously. Handle calls transferred by the AI telephone system requiring receptionist assistance. Support AI-assisted triage by reviewing and processing patient requests in line with practice procedures. Book appointments following triage outcomes and provide appropriate care navigation. Signpost patients to relevant services and escalate urgent or complex concerns to the clinical team. Administration and Practice Support Maintain accurate patient records using SystmOne and other practice systems. Process correspondence, home visit requests, ambulance transport and interpreter bookings. Handle payments, receipts, deliveries and general administrative duties. Provide day-to-day administrative support to GPs, clinical staff and colleagues. Communication and Teamwork Communicate professionally and compassionately with patients, carers, colleagues and external agencies. Work collaboratively and flexibly across practice sites as required. Support patients with additional communication or accessibility needs. Undertake chaperone duties when appropriately trained and authorised. Confidentiality and Information Governance Maintain strict confidentiality and access patient records only when authorised and necessary. Comply with UK GDPR, the Data Protection Act 2018 and practice information governance policies. Promptly report suspected data breaches, security incidents or confidentiality concerns. General Responsibilities Assist with opening and securing practice premises when authorised. Maintain a safe, tidy and welcoming reception environment. Follow safeguarding, infection prevention, health and safety, and other practice policies. Complete mandatory training and undertake other reasonable duties appropriate to the role.