Helpdesk Assistant (Student Support)

Job description

About

Join our busy and friendly Helpdesk team located at the heart of campus in supporting our students to have the best University experience!

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

You will be the first point of contact for our students, welcoming them to our Student Support Centre.

You will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse and demanding workload which also involves interaction with students and parents in distress.