Patient Pathway Coordinator | Croydon Health Services NHS Trust

Job description

About

Patient Pathway Coordinator

Band 4 - 12 Months Fix Term

An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinatorto join theDermatology and Plastics - POD 4 team.

The post holder will work as part of a multidisciplinary Point of Delivery (POD) team, providing proactive support in managing patient pathways from referral through to discharge. They will ensure pathways are managed in a timely and efficient manner and act as a key point of contact for patients regarding all administrative aspects of their care.

Interview Date TBC

The post holder will act as the main point of contact for all administrative matters relating to patients’ pathways of care. They will work as part of a multidisciplinary team, providing expertise in the proactive management of patient pathways from referral through to discharge, ensuring processes run smoothly and efficiently.

The post holder will also be responsible for supervising and allocating work across the POD (Point of Delivery) team. They will promote high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.

In line with Trust standards, the post holder will follow Standard Operating Procedures (SOPs) to ensure all aspects of the role are carried out accurately and within agreed timescales.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.

***Please see the attached supporting document which contains more information about the role in the job description and person specification**

This advert closes on Tuesday 10 Nov 2026