Band 3 Healthcare Assistant | St George's University Hospitals NHS Foundation Trust

Job description

About

BAND 3 JOB OVERVIEW

 St George's hospital is one of the country's leading teaching hospitals with an international reputation for quality of care, cutting-edge treatment, education and research. We provide general, specialist, and tertiary services locally and nationally to all age groups. We recognise that it is only possible to provide high quality healthcare if we are able to recruit the right staff.

 Outpatients see on average 65,000 patients a month working with a large variety of specialities to provide the best possible  patient experience. Opportunity has arisen for a Band 3 Healthcare Assistant in Rheumatology Outpatients Department

We are looking for enthusiastic, vibrant, caring and responsible Healthcare Assistant to join our team. You will need to be a dynamic and be able to work well with the multidisciplinary team. 

 For more information and/or an informal visit, please contact.

Sister Folashade Bourorga on  02087254737  

OR 

Sister Shoruby Tharmalingam on 02087251847.

 

 

BAND 3 MAIN DUTIES

• Ensure effective communication with patients and their carers, receive and welcome patients into the clinic, confirming their identity and completing relevant documentation e.g. clinic waiting times. Inform and direct patients and those accompanying them, to other departments as required.

• Ensure effective communication with senior nursing staff and all members of the interdisciplinary team within the department, hospital and with colleagues throughout the community. Liaise closely with medical, nursing, clerical and secretarial staff to ensure that clinics are conducted efficiently.

• Band 3 HCSWs will be expected to carry out specific skills depending upon the requirements of the clinical area.

• Working underthe supervision of the qualified nursing staff, the HCSW will participate and supportthemembersofthemulti-disciplinaryteamindeliveringhighqualitypatientcare.

• Answer the telephone clearly and politely, relay messages accurately and promptly to the appropriate staff.

• Maintain records of investigations requested during clinic.

• Escalate any problems seen at the clinic to the appropriate supervisor.

• Be competent in the use of email and any other computer based system integral to patient pathways.

• Maintain accurate, legible, detailed and comprehensive records of all client care activities within the guidelines of Trust policies and procedures. Document and report any changes in observations to the appropriate interdisciplinary team member.

• Communicate appropriately with patients, taking into account potential barriers to communication e.g. language.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). 

 After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

*Working underthe supervision of the qualified nursing staff, the HCSW will participate and supportthemembersofthemulti-disciplinaryteamindeliveringhighqualitypatientcare.

 

        *Band 3 HCSWs will be expected to carry out specific skills depending upon the requirements of the clinical area.

 *Undertake a limited range of delegated clinical care duties relevant to the specific clinical area following training and or competency sign off, for example, ECG, urinalysis, catheter removal, MRSA screening swabs, blood glucose monitoring, pregnancy testing, removal of peripheral cannula, observing patients for signs of agitation or distress, providing heightened observation through, recording of allergies on EPR and other clinical tasks where training/competency sign off deemed appropriate for a Band 3 HCSW. This would also include venepuncture (cannulation could be included but only in specific areas according to Trust policy – e.g. ED).

*Reporting to registered nurses any problems or concerns arising during observation of or conversations with patients and carers.

 

 To practice the Care Certificate and support junior staff to achieve the standards.

 

 Communicate with tact, empathy, overcome barriers to understanding e.g., patients with physical impairment, mental health conditions or learning disabilities.

 

Toassistwithnursingcareasinstructedbytheregisterednursingstaff,includingpatient toileting/ elimination.

   

Tocareforthepatient’spersonalclothing,propertyandvaluablesinaccordancewith relevant Trust policies.

To assist with the moving and handling of patients and loads, using the correct movingandhandlingaidsandtechniques,inaccordancewithTrust policy,localguidelinesand risk assessments.

 

Toensurethatpatientprivacyanddignityarerespectedatalltimes and that nursing care is patient focused.

To demonstrateanawarenessof the importanceof patientconfidentialityandensure a safe and secure environment at all times.

Toperformpatientobservationse.g.temperature,pulse,bloodpressure,respiration, urine testing, fluid balance charts, height & weight and to record these correctly in the patient’s records, reporting any abnormality or change in these to a qualified nurse.

This advert closes on Friday 16 Oct 2026