Customer Support Administrator

Job description

About

Customer Support Administrator

Job Location: Poole, Dorset

Job Type: Permanent

Salary: £28,000 per annum

Hours: 40 hours per week, Monday – Friday 8am – 4.30pm

Benefits: 25 days holiday + Bank holidays; private medical cover; employee assistance program; company pension; life assurance; cycle to work scheme plus other smaller benefits

Are you an organised and customer-focused administrator looking for your next opportunity?

We are seeking a proactive Customer Support Administrator to join a busy and supportive customer services team based in Poole.

This is an excellent opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service. You will play a key role in ensuring customers receive a first-class experience while supporting engineers and internal teams to provide efficient service delivery.

Key responsibilities:

• Answer incoming calls and direct enquiries appropriately

• Make outbound calls to customers as required

• Resolve customer queries and complaints, escalating where necessary

• Maintain accurate customer records within the CRM system

• Respond to requests for information in a professional and timely manner

• Support Field Service Engineers with scheduling and customer communications

• Prepare quotations and process customer orders

• Work collaboratively with internal departments to ensure a seamless customer experience

• Undertake additional administrative duties to support the wider team and business