Head of Operations

Job description

About

We’ve been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we’re a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base.

 

We’re looking for a hands-on

Head of Operations

to lead our end-to-end roastery operation.

 

You’ll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You’ll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth.

 

 

Responsibilities

 

People, Cost & Compliance

 

Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture.

 

Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency.

 

Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards.

 

Embed B Corp principles and measurable sustainability improvements across the operation

.

 

Planning & Production

 

Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans.

 

Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains.

 

Lead major operational change and automation projects, from business case through to implementation.

 

Use AI and automation to simplify planning, reporting and operational workflows.

 

Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data.

 

Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving.

 

Procurement & Supplier Management

 

Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards.

 

Ensure packaging and consumables are competitively priced and regularly benchmarked.

 

Oversee quality assurance, complaints and compliance documentation.

 

 Customer Experience

 

Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations.

 

 

The Person

 

Experienced operator:

Proven senior operations experience in food, beverage or FMCG manufacturing.

 

Lean mindset:

Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements.

 

Hands-on leader:

Comfortable getting into the detail, troubleshooting problems and making things happen.

 

People leader:

Able to build, motivate and lead teams through change.

 

Commercially sharp:

Strong planning, budget management and data-driven decision-making skills.

 

Supply chain savvy:

Strong understanding of procurement, inventory and production planning; AI/automation experience essential.

 

Customer focused:

High standards of service and experience leading customer-facing teams.

 

 

To say thank you for choosing us, we also offer our teams

 

50% off all food in our Brew Bars

 

Dining discount when visiting our restaurants

 

Weekly roastery team lunch

 

All of the coffee you can drink on site

 

Weekly allowance of coffee for home

 

Bike to work scheme

 

Mental health and well-being support

 

Financial health education and support

 

Leadership training and development

 

Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants

 

Development and career progression: 80% of all our management roles are filled internally