Job description
Learn about the role, responsibilities and what the employer is looking for.
We are looking for a Junior Booking & Reservations Assistant to join our London team.
This is an ideal opportunity for a young professional at the beginning of their career who is confident using technology, comfortable working with different software platforms and interested in developing their skills within the travel and tourism industry.
Key Responsibilities
• Support the daily management of bookings and reservations.
• Check and process reservations received through different sales channels.
• Update bookings, availability and customer information in the relevant systems.
• Assist with booking amendments and cancellations.
• Monitor reservations and identify missing or incorrect information.
• Support the team in resolving booking or system-related issues.
• Work with different booking platforms and online distribution systems.
• Communicate with the Operations and Customer Care teams when necessary.
• Maintain accurate booking records and operational information.
• Assist with simple reports and booking data analysis.
• Learn and progressively manage the company’s booking systems independently.
Previous experience in booking or tourism is welcome but not essential. We are primarily looking for someone who is digital-minded, accurate, organised and quick to learn new systems.
Full training on our booking procedures and platforms will be provided.