Night Team Member

Job description

About

Guest services: Handle late check-ins and early check-outs, answer phones, take reservations, respond to guest requests or complaints, arrange wake-up calls, and provide information or assistance (e.g., taxis, local recommendations).

Night audit / administrative tasks: Reconcile the day’s financial transactions (room charges, payments, credit cards, cash), post charges, balance accounts, run end-of-day reports, and prepare the system and paperwork for the morning shift.

Security and safety: Conduct regular security walks or patrols of the property, monitor entrances/cameras, lock doors, and respond to emergencies or incidents as the primary on-site contact overnight.

General support: Keep public areas tidy, assist with basic maintenance or housekeeping needs, support food & beverage closing or setup if required, and communicate shift handovers/notes to the day team.